API and Integrations

Criteria:

  • Assess the available APIs for syncing user data, extracting engagement metrics, and integrating with external systems:
    • SkillJar
    • Salesforce
    • Marketo
    • Gainsight
    • Aha!
    • Pendo
    • ServiceNow
    • Zoom
    • Microsoft Teams
    • Jira
  • Determine what OOTB integrations are available with the platform
  • Validate that event-driven actions (e.g., new user registrations, content posts) can trigger external workflows if needed.